Last updated: October 2026
Refunds & Return Policy
Goods travel by China local courier, by air and by sea. Customs may open cartons for inspection, which can damage a product. We treat every complaint seriously and try to settle it quickly.
1When a refund applies
- The product arrives damaged or broken — claim with a photo within 2 days of receiving it.
- The product does not match the description on our site.
- The size or colour differs from what you ordered. A 5%–10% colour variation caused by lighting or screen is not counted as a mismatch.
- Valid claims are refunded within 7 business days.
2When a refund does not apply
- The item could not be delivered because the address was wrong.
- You decide not to keep the product after it reaches our Bangladesh warehouse, or no longer need it.
- Customs or the duty department opened the carton and inspected the goods.
- The product has already left the supplier's warehouse. If it is still in our warehouse, a return is possible only if you cover the return shipping to the supplier and any shipment charges.
- Air shipments past 40 days and sea shipments past 90 days may be refunded conditionally.
3Electronics
No warranty is provided on electronic products.
Still have a question?
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